Replacement Policy

Damaged / Incorrect / Missing Item Policy

We take great care while packing your order. In the rare event that you receive a damaged, incorrect, incomplete, or partially missing product, we’re here to help.

To support a smooth replacement experience, we request an unedited opening video of your parcel.

Please share the video showing the sealed outer mailing envelope, full unboxing process and the damaged / incorrect item with us within 24 hours of delivery by emailing contact@viez.in

Our customer care team will review your request within 1–2 business days, and may ask for additional photos or clips to complete verification.
Requests without an opening video will not be eligible for replacement.

Returns / Refunds / Exchanges

Since each piece is handled and prepared specifically for your order, we currently follow a no return, no refund and no exchange policy.

Replacements are provided only for verified damaged or incorrect items, after successful quality checks.

Packaging Assurance

Every order is shipped in our official premium VIEZ branded box, packed with care for safe transit.
You can explore our packaging and customer reviews on Instagram for reference.

Cancellations

We suggest reviewing your cart before placing an order.
Once confirmed, an order cannot be modified or cancelled as processing begins immediately.